Contact Center/Call Center/CCaaS

ICC 360 offers a full selection of Call Center solutions. This includes CCaaS (Contact Center as a Service) and on-premise solution. By using analytics, automation & AI, Call Center solutions offered by ICC360 will help your business to modernize and help create the level of customer experience your organization is striving to achieve.

New technology has significant raised the bar in the Call Center Industry. Likewise, the expectations and demands of clients for an easy, smooth, intuitive experience has never been higher.
ICC ICC360 works with all the top CCaaS solutions within the Gartner Magic Quadrant. Allow us to analyze your needs and recommend which providers are the best fit for your requirements.

Here are some of the solutions sets that will enhance your client’s Customer Experience!  Equally important, these solutions will allow your Call Center to increase agent retention, along with the quality of each agent interaction. 

  • CRM integrations to SalesForce, Zendesk, Service Now, SAP, and just about ever other current CRM software.
  • Multichannel routing
  • Interactive Voice Response (IVR)
  • Outbound Call Center and Predictive Dialing
  • Voice recognition
  • Artificial Intelligence (AI)
  • Recording
  • Work Force Management (WFM) and all modules
  • Remote and Mobile Agents

Since Our Founding In 1987

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TRUSTED ADVISORS

We have served thousands of NYC businesses.

WIRES TO THE MOON AND BACK

Ran 500,000 miles of wire—enough to circle the globe twenty times or to make a trip to the moon and back. No job is too big or small.

30,000 PHONES AND COUNTING...

Installed and supported over 30,000 phones.

Have any questions?

It's easy to contact us! Simply fill out the contact form or contact us via phone or email.

Office

519 8th Avenue, 4th Floor,
New York, NY 10018

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