Call Center & CCaas Solutions
ICC 360 offers a full selection of Call Center solutions. This includes CCaaS (Contact Center as a Service) and on-premise solution. By using analytics, automation & AI, Call Center solutions offered by ICC360 will help your business to modernize and help create the level of customer experience your organization is striving to achieve.
Here are some of the solutions sets that will enhance your client’s Customer Experience! Equally important, these solutions will allow your Call Center to increase agent retention, along with the quality of each agent interaction.
- CRM integrations to SalesForce, Zendesk, Service Now, SAP, and just about ever other current CRM software.
- Multichannel routing
- Interactive Voice Response (IVR)
- Outbound Call Center and Predictive Dialing
- Voice recognition
- Artificial Intelligence (AI)
- Work Force Management (WFM) and all modules
- Remote and Mobile Agents
Have any questions?
It's easy to contact us! Simply fill out the contact form or contact us via phone or email.
519 8th Avenue, 4th Floor,
New York, NY 10018
Request A Quote
Please fill out the form to the left and someone will be in touch with you as soon as possible.